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Shipping & Returns

Terms and conditions Introduction
By using the OFFICE website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these terms and conditions at any time, and we encourage you to read it every time you use this site.

You must be at least 18 years of age to purchase items from this website. If you are under 18 years of age, you may only use this website with the parent or guardian's participation.

Any customer who purchases an item online will have 14 days to cancel their item from the delivery date. The customer will also have an additional 14 days from this point to return the unrecoverable items to OFFICE. Please note that you intend to exercise your rights under the Consumer Goods Contracts Regulations. If OFFICE is notified that your intention to return the goods within 14 days after delivery, the standard delivery cost will be refunded and then sent back to OFFICE within the next 14 days.

Due time
We will always try to reach you at the specified date / time. However, unpredictable situations may arise from OFFICE, courier or both controls may cause delays. Although we will make every effort to prevent this from happening, it may not always be possible. With this in mind, any delivery schedule should be used as a guide, not a guarantee of delivery date. Once we know any delays in your order, we will contact you as soon as possible.

Damaged or defective product
If you receive damaged or defective items, we will replace the goods for free or refund the price of your goods as required. Simply return the goods to us and attach the proof of purchase.

refund policy
You can choose to return any item purchased online to the following address or to any OFFICE store (without a license). Do not forget to send or bring your invoice.

Please note:
If you are not completely satisfied, you can return any exchanged or refunded items within 28 days. Returned items must be returned to us and returned to you from the original conditions we received with the invoice attached. We will assume that your order is canceled and we will refund the full amount to you or give you an exchange needed. If you prefer to replace the goods, OFFICE can arrange to deliver to you; this is your and OFFICE between the individual contract. We recommend that you return your shoes by postal service and obtain proof of postage because we are not responsible for any goods that are lost in our transit. These items are your responsibility until they reach our warehouse or store. This will ensure that you will receive a full refund even if your shipment is in error by mail.

Please do not forget to fill out your return form and the details of the refund or exchange you will need. Once your goods have been accepted back to stock, you will be issued for exchange or refund. We can only return the original card for payment. Please tell us why you are returning your item to help us improve our service and future cargo. We do our best to process a mail refund / exchange as soon as possible, but allow 10 working days to be credited to your account. We will refund your shipping charges for any unwanted items you notify us within 14 days of your cancellation. If a notice is received 14 days after the receipt, we will refund the freight only if the goods are damaged, incorrect or incorrect. When returned, we will refund the amount paid. Or, if you want to return or exchange your shoes, you can transfer them with your invoices into any OFFICE store (excluding the concession) and we will be happy to accept the goods. Please note that your refund will not be processed at the store because your information will be forwarded to the relevant department. This process can take 8-10 business days.

Office girls and office
OFFICE Girls and OFFICE Junior are the area of ​​our website, which contains up to UK 5.5 products, suitable for children and teenagers. These sections of the site can be accessed in several ways; either directly through the "KIDS" link at the top of each page, or through the office girl or office primary link on the left side of the page (if you type the "HERS" category). If you purchase the "HERS" section of the website, you will see a logo update on the page indicating that the selected size is office girls or office productivity products when you select the products and sizes we think are suitable for children or young people.

Order acceptance and contract
We will send you a confirmation email within 24 hours of your order to confirm receipt of your order. The order you placed is available for purchase and will be accepted by us, subject to availability. After receiving your confirmation email, we can not change the order details (product, quantity, or delivery address). Be sure to check all the details before completing the checkout process.

There is a delay between the time the order is sent and the time it takes to accept the order, and the order confirmation email is not a guarantee of availability. Occasionally, stock positions associated with a particular item may change. If you do not have an item in stock at the time of processing your order, we will notify you as soon as possible after you place your order and will not charge you for the item in stock.

Contracts for the sale of goods We will send your product to the address you provided to us at the time we send you an e-mail confirmation. Acceptance will be completed when we send you this email. Any product on the same order that we have not confirmed in the confirmation e-mail does not form part of the contract. At the time of shipment, your card will be deducted from the goods already shipped. If your order has been shipped, we will no longer be able to cancel the order, but you can return it within 28 days of purchase. Check out our return policy to learn how to return it to us.

Quantity restrictions and bulk purchases
The selected products are limited to one purchase per customer (P). This is clearly stated in the product description.

Any customer who orders more than one order or orders multiple units of these restricted products will cancel their order.

These orders may be canceled if we suspect that the customer is buying the product in bulk rather than for personal use. OFFICE has the right to cancel any items they believe are resold or wholesale.

About the office website
Intellectual property
All source material, including images, illustrations, designs, site layouts, photographs, written and other text or scripts, as part of the Site and all software compilations on the Site are subject to copyright, trademark, design rights and / Or other global intellectual property rights, and is owned or controlled or licensed by OFFICE. No part of this site or its contents, including the partial or complete reproduction or storage, of this website or its contents, except for your own legitimate, personal, non-commercial use, is prohibited without the prior permission of OFFICE. You may not reproduce, publish, distribute, publicly display, distribute, display, modify, adapt, bundle, alter, create derivative works of, sell or participate in any content, website or any related software in any way whatsoever without our express prior Written permission.

Content accuracy

We have taken all reasonable precautions to ensure that the information provided on this website is accurate; in particular, the prices shown are correct at the time of publication and that all items are fairly described. While all reasonable efforts have been made to accurately display the item colors, we can not guarantee that your display will accurately reflect this.

All dimensions and measurements are approximations; however, we make every effort to ensure that they are as accurate as possible. Unless otherwise noted, the dimensions shown are British. We reserve the right to change any details of the items on our website at any time, including price, color and size.

Prices and promotions
Prices are listed on the website and include VAT at the appropriate current price, but not including shipping charges. We reserve the right to change the price at any time.

If we find an error (occurs!) In the price or description of the item you ordered, we may cancel your order at any time when we send you the goods. We'll contact you when we find an error and ask if you would like to continue or cancel the order at the correct price. If we cancel your order, you will receive a full refund in advance.

We constantly update our online store. Our retail stores may occasionally carry out special local promotions (which may not be available on our website) or we may offer online special promotions that are not available at retail stores. For these reasons, it may sometimes be possible to find that the prices of the products on our website are different from those in our store. Some website promotions may not apply to customers in specific jurisdictions.

Damage to the computer
We make every effort to keep our site up-to-date, but can not guarantee that the site and its contents are free of technical errors, viruses or any other potentially harmful effects on your computer or any technology. By using the Site, you acknowledge that you assume full responsibility.

You are responsible for all costs associated with any repairs or repairs necessary to use any equipment you use on the OFFICE website. Of course, this statement does not affect your legal rights as a customer.

Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, OFFICE DISCLAIMS ANY DAMAGES (INCLUDING LOSS OF PROFITS), COSTS OR DAMAGES (INCLUDING NEGLIGENCE, CONSEQUENCES OR OTHERWISE) ARISING OUT OF THE USE, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, You use the Site or use the information transmitted through the Website even if we know the possibility of such loss. In addition, if the delay or failure is due to reasons beyond our reasonable control, we will not violate these terms and conditions or failure to perform your duties.

The total liability of the Office in respect of any claim arising shall not exceed the price of the goods supplied by OFFICE to the customer and any postage incurred. However, we do not exclude or limit our liability for death or personal injury resulting from our negligence or fraudulent or fraudulent misrepresentation.

Account security
You must only use the Web site for legitimate purposes. By registering with us, you realize that you are responsible for all access to your site using the login details you provide us. It is your responsibility to ensure that all information relating to your account is kept confidential. We will not be liable for any loss or damage resulting from your non-confidentiality of all such information.

Message Disclaimer
You may not submit to the Site any defamatory, offensive, threatening, abusive, obscene, racist, or otherwise harassing, criminal or embarrassing, damaging or inconvenient or otherwise objectionable information to us or our customers Or illegal. We reserve the right to reject any orders you may have and to remove any such comments you may have made.

service paused
We reserve the right to suspend your use of the Site at any time to perform the necessary maintenance, change the details, remove any inaccurate or unauthorized information, and terminate your use of the Site if you violate any of these terms and conditions. OFFICE will also endeavor to provide 24/7 access to the Website, but access may be suspended, restricted or terminated at any time.

Office magazines and other direct mail materials
All prices are correct and, at the time of publication, OFFICE is not responsible for any typographical errors that may have occurred.

All competitions and promotions are subject to change at any time, please refer to their Terms and Conditions.